Many will say that this should not happen in a controlled environment like a ...
Here, participants are typically using simulated data to complete a registration or make a purchase. This, however, occurs frequently. Confusing or incoherent information, technical errors, lack of contact information or simply a sloppy graphic appearance are the most common factors that make users distrust a website and abandon the task. There is data that users do not want to give (without a good reason) User reluctance about providing personal information on a website is not just a matter of trust . Data such as telephone numbers, identification documents, license plates or even email address, etc.They should only be requested when strictly necessary to complete the task. This is another of the most frequent usability problems. Although it is a known and recommended usability practice, users continue to abandon a Brazil Mobile Number List registration process or a purchase for something as simple as the request for personal data is not justified. Most of the time it is true. Being asked for your phone number or home address when you are just trying to find out information or prices for your new car insurance is not acceptable to many. They don't need my phone number to make a quote.
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What they are telling us with this request for personal information is that they are going to call us if we leave the website without having taken out insurance. On the other hand, asking for the same information when the user is filling out the delivery form is perfectly fine. However, the user may abandon the task if you do not explain why it is necessary to provide their phone number (for example: to send updates on the status of their shipment). Confusing or inconsistent information When throughout a process, the same sensitive information is presented in several different ways , study participants, like users in real life, tend to be suspicious and doubt whether they can trust the web.
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